Refund policy

Refund Policy:

Q: DO YOU ACCEPT RETURNS? 

A: We accept returns for 1. items that arrived to the customer damaged and 2. wrong items (not what the customer ordered)

Q: I ordered my size but my dress still doesn't fit. What do I do? 
 Email us to discuss local fitting/alteration, in which case we can foot the bill. Our clothing is made to be easily altered in size. Alternately we can offer a partial refund. 
Things to note:

All our clothes are made by hand and shipped from Ghana. Payments are protected by PayPal or 2Checkout depending on payment method used. 

Please be sure to select the correct size from our size chart, when placing your order. You may also submit your measurements for free customisation. If items do not fit, please email us via the contact page to discuss a partial refund.

In the case of damaged items, please be sure to report, first, to your local DHL office immediately to allow for speedy and accurate processing of reimbursement. After this you may e-mail us via the contact page to arrange a refund or replacement.

Please return to the following address:

TRUEFOND GHANA

P.O. BOX CT1415

ACCRA

GHANA

tel: (+233 50 318 4660)

 

Delivery Information: 

Each item ships within 7 business days from the day the order was submitted.

We accept cancellation requests within 24 hours of the order being placed. 

All orders are shipped via DHL Express shipping. This shipping method takes three business days for delivery.

TrueFond Ghana is not responsible for delays caused by customs while merchandise is en route, or as a result of an incorrect address submitted by the customer.

TrueFond Ghana is not responsible for customs duties/charges effected once package(s) arrive in recipients country. 

Once package has been shipped and waybill number submitted to customer via email, TrueFond Ghana is not responsible for packages misplaced/delivered wrongly by the shipping company. 

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