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Refund policy


Refund Policy:

All our clothes are made by hand and shipped from Ghana. Each item is made according to the size selected at checkout or with measurements sent to us directly. 

ALL SALES ARE FINAL. Please be sure to select the correct size, after reviewing our size chart, when placing your order. TrueFond Ghana is not responsible for replacing items that do not fit properly as a result of the customer selecting or submitting an incorrect size.

You may request a refund if: 1) You received the wrong item or 2) Your items arrived damaged. In the case of damaged items, please be sure to report, first, to your local DHL, USPS or Royal mail office immediately to allow for speedy and accurate processing of reimbursement. After this you may e-mail us via the contact page to arrange a refund or replacement.

Please return to the following address:

TRUEFOND GHANA

P.O. BOX CT1415

ACCRA

GHANA

tel: (+233 50 318 4660)

 

Delivery Information: 

Each item ships within 7 business days from the day the order was submitted.

We accept cancellation requests within 24 hours of the order being placed. 

Orders are shipped with Ghana post via USPS to the USA and Royal mail to the UK for standard shipping.

For Express shipping, packages are handled by DHL Express shipping. This shipping method takes three business days for delivery.

TrueFond Ghana is not responsible for delays caused by customs while merchandise is en route, or as a result of an incorrect address submitted by the customer.

Once package has been shipped and waybill number submitted to customer via email, TrueFond Ghana is not responsible for packages misplaced/delivered wrongly by the shipping company.